Customer Bill of Rights

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customer-bill-of-rights-imgOur Customer Bill of Rights demonstrates our commitment to our customers and outlines what you should expect from any medical waste disposal company.

better service icon Better Service

  • You have a right to expect that if you call your medical waste disposal company with a question or a concern, you’ll talk to a LOCAL representative that can actually help you and not an answering machine or a national call center.
  • You have a right to expect that your medical waste disposal company will respond to your service request and offer a solution to your problem within two hours.
  • You have a right to expect that your medical waste disposal company will offer flexible pickup schedules that meet your needs and not theirs.
  • You have a right to expect that your medical waste disposal company will perform criminal background checks and pre-employment drug tests on prospective employees, as well as on-going, random drug tests on all of their employees.
  • You have a right to expect that all medical waste disposal company employees will be professional in both appearance and manner. They should wear a uniform with a nametag and photo ID, and be certified to handle medical waste.
  • You have a right to expect your medical waste disposal company will require all their drivers to partner with another driver for a full month of on-the-job training, before they are allowed to service customers by themselves.
  • You have a right to expect that your medical waste disposal company will be licensed, insured and fully compliant with all state and federal medical waste handling regulations.
  • You have a right to expect that your medical waste disposal company will be so confident that they provide better service and lower prices that they’ll allow you to “opt out” of your agreement without incurring any penalty.
  • You have a right to expect your medical waste disposal company will offer a 100% Satisfaction Guarantee and refund your service fee if they can’t resolve a problem to your satisfaction.

lower prices icon Lower Prices

  • You have a right to expect that your medical waste disposal company will provide their services at reasonable rates and not base THEIR price on YOUR ability to pay.
  • You have a right to expect that your medical waste disposal company won’t charge any hidden fees like document fees, fuel surcharges and environmental fees.
  • You have a right to expect that your medical waste disposal company will guarantee in writing not to increase their prices over the term of your agreement.
  • You have a right to expect that your medical waste disposal company won’t offer low introductory rates and then slam you with price increases of up to 18% per year, every year, over the term of your agreement.
  • You have a right to expect that your medical waste disposal company won’t require you to buy a premium service package, just so you can access the on-line OSHA training you and your staff needs to be compliant.
  • You have a right to expect that your medical waste disposal company will actually save you money by training your staff to reduce your medical waste.
  • You have a right to expect that your medical waste disposal company will also offer secure shredding and document management services, so that you can bundle two or more of their services to save you as much as 50%.

Who We Serve

Here is just a partial list of the regulated medical waste customers we serve:

  • Acupuncturists
  • Dental Offices
  • Dialysis Centers
  • Fire & Police Departments
  • Funeral Homes
  • Hospitals
  • Laboratories
  • Long Term Care Facilities
  • Medical Clinics
  • Nursing Homes
  • Outpatient Clinics
  • Paramedics and Ambulance Companies
  • Plastic Surgeons
  • Schools
  • Tattoo Parlors
  • Urgent Care Facilities
  • Veterinarians